Return and Exchange Policy

We, at Warm And Light, always strive to provide the best service to our customers. Here is our product return and exchange policy:

1. Product Returns:

Returns are accepted within 5 days from the date of receipt of the order. Products must be in their original condition and unused. All packaging and labels must be in their original condition.

2. Product Exchange:

Products with manufacturing defects or damaged during shipping can be exchanged. Contact us within 2 days from the date of receipt for an exchange request.

3. Refunds:

In case a product cannot be exchanged and a return is requested, the paid amount will be refunded after the returned products are received.

4. Return and Exchange Procedures:

For return or exchange processes, please contact customer service at info@warmandlight.online. Include the original purchase receipt and clear photos of the relevant products with the returned items.

5. Shipping Costs:

Warm And Light covers shipping costs if the return or exchange is due to our mistake or manufacturing defects.

We appreciate your business and are committed to ensuring your complete satisfaction. If you have any questions or concerns, please feel free to contact our customer service team.

Thank you for choosing Warm And Light!